COLLECT. ORGANISE. USE.
Feedback & Complaints
Organise all the feedback and complaints from your customers in one place. The process is automated which means you do not have to spend staff time and efforts on customer complaints.
Know at a glance how well you are serving your customers and take the right actions to keep them satisfied.
We support you with very simple and easy to use tools to organise and manage your customer feedback and complaints.SHOW ME HOW
Feedback Made Simple
Customized both in appearance and in feedback types for you. A true representation of the uniqueness of your business and its needs.
Your customers are busy people. Feedback should not take their time. Collect feedback on their experiences in less than 30 seconds.
No Survey, No Suggestion Box
Go beyond long surveys and suggestion boxes. Offer your customers a befitting modern platform to share their views. Go digital!
Worried by internet? No need. Collect valuable feedback from customers while offlline. Same great experience.
Do you know what your customers think about your key service areas?
DATA & INSIGHTS
The feedback from customers are analysed in realtime to provide you with accurate insights to aid planning and decision making.
Simple To Understand
Insights should be interpreted and understood by both managers and employees. We have provided an easy to understand dashboard to aid in quick and effective decision making.
Benchmark your customer service KPIs with industry standards.
Total feedback collected by our clients
Average time customers took to give feedback (in seconds)
Increase in Net Promoter Score of our clients
MANAGE ON THE GO
Receive instant alert on every feedback customers provide. Our system will automatically send feedback to your designated email address.
24/7 Dedicated Portal
Access all your feedback and insights on your dedicated portal at any time, at any place.
You can connect to our API to receive your customers' feedback into your system directly. Display and work with the feedback as you please.